Frequently asked questions

Kayaking-Waikiki-Beach-Activities-Things-to-do-Hawaii-Waikiki-Honolulu-Oahu-surfing-Hale Koa Hotel

What hours are you open?

We are open everyday weather permitted.  Hours of operation: 9:00AM to 5:00PM and Summer 9:00AM to 6:00PM (Memorial Day to Labor's Day).

What are your phone number and location?

We have two locations KBS 1, (808) 944-1962 and KBS 2, (808) 944-1966).  KBS 1 is the larger beach concession that offers only beach rentals & photography-closer to Hale Koa Hotel.  KBS 2 is the smaller beach concession that offers beach rentals and surf lessons-beach front of the Army Museum next to Koa Oasis and the Pickleball courts.

Do I need to know how to swim to use your equipment?

Knowing how to swim is a plus but not necessary.  Please talk to a beach staff to make sure the weather conditions are safe and if so make sure to request a lifevest for extra safety.  Recommend renting the Aqua Cycle which would be the most safest.

What type of discounts do you offer?

Proof of Hale Koa Hotel guest pass, room key or military ID will get you a discount.

Is there parking available; If so what is the cost?

Yes, Hale Koa Hotel has two parking areas.  Also please scroll down to see other parking options.

Do you take room charges?

Sorry we don't.  But we do take good old fashion cash, travelers checks and creditcards: Master, Visa, Discover, American Express, and JCB.

Koa Beach Service-FAQs-Waikiki-Beach- Shack-Activities-Things to do-Honolulu-Oahu-Hawaii-Surf shop

Is there an age limit for beach rentals?

You must be 18 years old to sign the liability forms.  The signing adult is responsible for all person(s) using the rented equipment.

How do beach rental reservations work?

You may click on any link that says Book Now! and that link will take you to the reservation form.  Once you submit your reservation then we will email you an invoice.  Your reservations are confirmed once your payment is received.  Your Invoice will be due 7 days prior to your reservations and a reminder for payment will follow.   SORRY BUT WE CURRENTLY DONT TAKE SAME DAY RESERVATIONS; PLEASE JUST SHOW UP.  On the day of your reservation please let desk person know that you have online reservations and we will have a binder with your confirmation information.  Please keep in mind that when you reserve a certain time that is only an estimate.  For umbrella and lounges, we can only set up on your arrival; we can't preset.  Sorry but we don't take reservations for holidays: Jan 1, July 4th, Dec 24th-25th and Dec 31st.

Can you accommodate large groups; birthday parties, family get togethers, so on?

Please make request to email:

Where are you exactly located?

Physical  location Koa Beach Service #1 (next to Hale Koa beach front swimming pool) and Koa Beach Service #2 (beach front of Army Museum next to pickleball courts).

Do you offer transportation?

Sorry we do not.

How do I get in touch with a manager?

You may email Ron Galindo-General Manager at or call direct number cell: (808) 382-4524.

Rental Information


Umbrellas and Lounges Rentals

The best deal is the 1 umbrella and 2 lounge combo.  If you purchase an all day rental then you will receive a discount of any additional days purchase.  To receive the discount you must purchase the additional days with your 1st all day rental.  Once you purchase  upfront a certain amount of days then you may use those days any time within your vacation period.  So if you are here for 2 weeks and you purchase 5 days of umbrella and lounges then you can use it any time.  You may also add on additional lounges if you wanted.  Please note that we will not set up your umbrellas and lounges until you arrival in person.  We recommend bringing some towels to leave on your lounges if you decide to take a swim, take a walk or take a lunch break.  We will also give you an umbrella tag with a number so you can remember what umbrella you purchased.  Through out the day our beach crew will monitor the umbrellas  and lounges to make sure nobody is squatting for free:)  Please note:  these umbrellas and lounges are not transferable. 


Standup Paddleboard Rentals (must know how to swim)

This rental includes 1 Standup Paddleboard and 1 adjustable paddle.  We will provide a quick land lesson if you never done it before.  Lessons are available but it's pretty easy to learn with the free land lesson. We do have set boundaries that protects you from most of the shallow reef.  Also through the day you will see the Hawaiian Green Sea Turtle.  For all rentals, we do digital photos for purchase.  If you are interested please ask us; we will take pictures of you with Diamond Head in the background and a few more random shots.  Once we are done taking the photos then we will upload and email it right away.


Surfboard Rentals (must know how to swim)

This rental includes 1 surfboard (8ft to 11ft available), leash and surf wax.  Our staff will point out the best location to surf (Surf breaks:  Pops, Paradise and Threes).  We recommend that if you haven't surf before then doing a surf lesson is best.  But if you are not interested in a surf lesson and just wanna try it yourself then no problem as long as the best surf conditions are safe.  If you rent your surfboard for all day then you may surf for a couple of hours then take a rest or lunch break and then go back out.  All day rentals are until closing time 5:00PM or 6:00PM during the Summer time.  For all rentals, we do digital photos for purchase.  If you are interested please ask us; we will take pictures of you with Diamond Head in the background and a few more random shots.  Once we are done taking the photos then we will upload and email it right away.


Aqua Cycles AKA Water Bike Rentals

This rental includes 1 Aqua Cycle that can fit 2 adults and a child with a weight capacity of 400 pounds.  If you can't swim then it is required for you to use a lifevest.  This is a fun way to get some exercise and yet at the same time enjoy being in the water without getting fully wet.  You'll definitely see the Hawaiian Green Sea Turtle if they are around.  For all rentals, we do digital photos for purchase.  If you are interested please ask us; we will take pictures of you with Diamond Head in the background and a few more random shots.  Once we are done taking the photos then we will upload and email it right away.


Fun Island Floats AKA Ifloat Rentals

This rental includes a floating mat 8ft by 6ft that can fit whatever amount of people you can get on.  This also comes with an anchor to keep you in one place.  If you have kids then this is the perfect rental, it's like a babysitter.  For all rentals, we do digital photos for purchase.  If you are interested please ask us; we will take pictures of you with Diamond Head in the background and a few more random shots.  Once we are done taking the photos then we will upload and email it right away.


Surf lesson Information

Koa Beach Service-FAQ-Surf Lessons-Waikiki-Activities-Beach-Rentals-Oahu-Honolulu-Hawaii-96815

How do surf lesson reservations work?

For walkup or phone customers please ask to speak to surf instructor and he or she can explain the surf conditions and provide the best time for a surf lesson.  If you have made online reservations then  please call a few days prior to lesson to double check the condition or we may call you.  Reservations less than 48 hours must call directly (808)944.1966.

What times are your surf lessons?

The first surf lesson starts at 9:00AM then 11:00AM, 1:00PM and 3:00PM.  These times may change due to weather/water conditions.  Sometimes the tides are to high so the waves aren't good to surf.  Or the wind may be to strong.  Also if the waves are to big the currents will be to strong.  Our surf instructors will make sure the surf conditions will be safe and fun.  We often have customers wait to their last day of vacation and conditions aren't good.  We recommend checking off surf lessons from your bucket list once you arrive.  In most cases, customers will be addicted and want another lesson or they just rent a surfboard and try by themselves.

What is considered an Open-Group surf lesson?

An Open-Group surf lessons can be either you grabbing a group of friends and family or you joining other people. This type of lesson ranges from two people to large groups. The ratio of surf instructors to students are determined by the instructor which he/she will decide by the wave conditions, weather conditions, and the amount of people. Most group lesson ratios are one instructor to four students. Group lessons are a great way to meet people from all over the world and create new friendships and also learn about different cultures throughout many countries.  Students must be 13 years of age or older.  NOTE:  If you are by yourself then it's best for you to call a few days prior to the lessons to see if anybody else is signed up for an open-group lesson that you can join.  When you call please ask the surf instructor to be put on the waiting list.


What is considered a Private-Group surf lesson?

Private Group lessons are usually smaller groups. This allows more attention from the instructor. This lesson is designed for family and friends who want to do a surf lesson together without other people joining in. This could be a parent(s) and children, siblings, or 2 to 4 friends who want to make sure they are the only ones laughing at each other :).  Students must be 13 years of age or older.  You will have the chance to catch more waves and learn about the surf etiquette on how to catch your own waves, which waves to choose, how to find the right place to catch a wave, and much more.


What is considered a Private surf lesson?

Private surf lessons are for a person who wants individualized attention and isn’t interested in sharing his/her waves with others:). There are many reasons why someone would request a private lesson: (A) He/she is not comfortable in the water, (B) He/she took a lesson before and wants to go for bigger waves, (C) He/she wants the focus of the instructor and does not want to wait for other people to catch a wave before his/her next wave, and (D) He/she is a child below 13 years old and is unable to paddle back after each wave and therefore needs a personal instructor for safety reasons.


Is your surf instructors certified in any way?

Our surf instructors are lifeguard and CPR certified through American Red Cross and Surf Instructor certified through the State of Hawaii Boating Division.  

Parking Options near Koa Beach Service

Bird's eye view of recommended parking areas

Bird eyes view of Waikiki parking areas near Koa Beach Service.

Parking rates may change without notice.

Hale Koa Hotel Parking rates

Hale Koa Hotel parking-on saratoga-Koa Beach Service

RED on bird's eye view map.  Military discounts available.  There are two locations an outside parking lot across the Army Museum and the other is a garage at the Hale Koa Hotel traffic light.  Loated on Maluhia Road at 2055 Kalia Road Honolulu Hawaii 96815.

Embassy Suite Hotel Valet Parking Only

Embassy Suite Hotel on Beach Walk main parking-Koa Beach Service

 PURPLE on bird's eye view map.  Best parking price around for the general public.  Located on 201 Beach Walk Street Honolulu HI 96815

Embassy Suite Hotel underground parking next to Niihau Apartments

Embassy Suite Hotel on Beach Walk -under ground parking-Koa Beach Service

PURPLE on bird's eye view map.  Located on 201 Beach Walk Street Honolulu HI 96815.  There's a height limit; no trucks.

Bank of Hawaii Waikiki Center Parking

Bank of Hawaii Waikiki Center located on Beach Walk next to 7-eleven-Koa Beach Service

BLUE of bird's eye view map.  Located on Beach Walk right after  the 7-Eleven Store or 2155 Kalakaua Ave. Honolulu HI 96815

Waikiki Post Office Parking

Waikiki Post Office Parking on Saratoga-Koa Beach Service-Fort DeRussy Park

YELLOW on bird's eye view map.  Located at 330 Saratoga Rd, Honolulu, HI 96815.

If you find a parking near Koa Beach Service please let us know and we'll list it near.

You may email me at with the information.  Mahalo for looking out for us.

About Us

Our Mission

Standup paddleboarding

We strive to provide the finest and safest quality of service to Hale Koa guests, their families and friends, active and retired military members, veterans and civilian guest of Fort DeRussy Beach Park.

Beach Rentals


Looking  for things to do in Waikiki?  We offer a variety of beach rentals from umbrellas and lounges, standup paddleboards, surfboards, aqua cycles aka floating water bikes, single, double and triple kayaking with lifevest and backsupports, bodyboards with fins, snorkel sets, fun Island floats with anchor, mirage eclipse aka stepboards-like walking on water.

Surf & Standup Lessons


Provided from Koa Surf School.  Our staff has many years of experience surfing and loves to keep the Hawaiian tradition of surfing alive.  There's lessons for beginners to advance.  All surf instructors are CPR and lifeguard certified by American Redcross and surf instructor certified by the Department of Land and Natural Resources through the State of Hawaii.

Menu / Price List


Contact Us

Please call direct (808) 944-1962, Facebook Instant Messenger: or fill out inquiry form.

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Ready to book with us? Have any questions about our beach rentals or surf lessons? Contact us we'll be happy to help!  For immediate questions please contact us on Facebook Instant Messenger.

Koa BeachService

2055 Kalia Road, Honolulu, Hawaii 96815, United States

Main beach rental stand (808) 944-1962 or Surf lesson/rental stand (808) 944-1966

Regular hours of operation

Summer hours open until 6:00PM (Memorial Day to Labor's Day)

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